1. Introduction
Illapa ("we," "us," "our," or "Company") operates the Illapa wind and hail tracking platform ("Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our platform, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Platform").
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Platform.
2. Information We Collect
2.1 Information You Provide
We collect information you voluntarily provide, including:
- Account registration details (name, email address, company name, phone number)
- Property addresses and geographic information for storm tracking
- Billing and payment information
- Communication preferences and support inquiries
- CSV exports and downloaded property data
2.2 Information Collected Automatically
When you access our Platform, we automatically collect:
- IP address and device identifiers
- Browser type and operating system
- Pages visited, time spent on pages, and referral sources
- Cookies and similar tracking technologies
- API usage patterns and data query logs
3. How We Use Your Information
We use the information we collect for the following purposes:
- Providing and improving the Service
- Processing payments and maintaining your account
- Sending service updates, alerts, and notifications
- Responding to inquiries and providing customer support
- Analyzing usage patterns and optimizing Platform performance
- Detecting and preventing fraud, abuse, and security incidents
- Complying with legal obligations
4. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share information in the following circumstances:
4.1 Service Providers
We share information with trusted vendors who assist us with payment processing, hosting, analytics, and customer support. These service providers are contractually bound to use your information only as necessary to provide services to us.
4.2 Legal Compliance
We may disclose your information when required by law, court order, or to protect the rights, property, and safety of our Company, users, or the public.
4.3 Business Transfers
If Illapa is involved in a merger, acquisition, bankruptcy, or asset sale, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
5. Data Security
We implement comprehensive technical and organizational safeguards to protect your information, including:
- SSL/TLS encryption for data in transit
- Encryption of sensitive data at rest
- Regular security audits and vulnerability assessments
- Role-based access controls and authentication
- Data minimization and retention policies
While we use industry-standard security measures, no method of transmission over the internet is 100% secure. You acknowledge the inherent risks associated with online data transmission.
6. Your Rights and Choices
6.1 Access and Correction
You have the right to access, review, and correct your personal information. You may update your account details through your account settings or by contacting us.
6.2 Data Deletion
You may request deletion of your personal information, subject to legal retention requirements. Please note that some data may be retained for backup, legal, or tax compliance purposes.
6.3 Communication Preferences
You can manage your communication preferences, including marketing emails, by updating your account settings or using the unsubscribe link in our emails.
6.4 Cookies
Most browsers allow you to control cookies through their settings. Disabling cookies may affect certain Platform features.
7. Data Retention
We retain personal information for as long as necessary to provide our Service and comply with legal obligations. Storm event data and property records may be retained for up to two years per your account tier. After account termination, personal information is securely deleted within 30 days, except where retention is required by law.
8. Third-Party Links
Our Platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will promptly delete such information.
10. International Data Transfers
Our Platform is operated in the United States. If you are located outside the United States, your information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from your jurisdiction. By using our Platform, you consent to such transfers.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Kikinpa LLC
Email: kikinpallc@gmail.com
Address: 3301 N University Dr, Suite 100, Coral Springs, FL 33065
We will respond to privacy inquiries within 30 business days.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or through a prominent notice on our Platform. Your continued use of the Service after such modifications constitutes your acceptance of the updated Privacy Policy. The "Effective Date" above will be updated to reflect the date of the most recent revision.